Privacy Policy

Last updated: 29 October 2025

Introduction

WP Freelancer ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form
  • Subscribe to our maintenance plans
  • Request support or services
  • Communicate with us via email or other channels

This information may include your name, email address, phone number, website URL, and any other information you choose to provide in your messages to us.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

  • IP address and location data
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Process your service requests and payments
  • Deliver and improve our WordPress maintenance and support services
  • Send you updates, marketing communications, and service announcements (with your consent)
  • Analyze website usage and improve our website functionality
  • Comply with legal obligations and enforce our terms of service
  • Prevent fraud and enhance security

Third-Party Services

We may use third-party service providers to help us operate our business and website or administer activities on our behalf. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-party services we use include:

  • Form processing services: For handling contact form submissions securely
  • Payment processors: For secure payment processing of subscription plans
  • Email service providers: For sending communications and notifications

Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their privacy policies.

Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure SSL/TLS encryption for data transmission
  • Regular security assessments and updates
  • Restricted access to personal information
  • Secure payment processing through trusted providers

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to our processing of your personal information
  • Portability: Request transfer of your information to another service
  • Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

International Data Transfers

We are based in Australia and primarily serve Australian clients. However, your information may be transferred to and processed in other countries where our service providers operate. We take appropriate measures to ensure your information remains protected in accordance with this privacy policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@wpfreelancer.co

Location: Melbourne, Australia