Frequently Asked Questions
Below are some questions that we get on a regular basis, so have a look around! If you have a question that has not been addressed here, contact us and we’ll get you an answer quickly.
What do I need to provide in order to use your service?
If you are unsure of how to provide us with those details go ahead and sign-up, we will be with you shortly to help get the access we need.
What happens if my site breaks when you update WordPress or my plugin(s)/theme(s)?
We will spend up to one (1) hour of time fixing/troubleshooting the issue – if we cannot fix within that time, we will give you a time/cost estimate and let you decide if you’d like us to move forward.
How do I request additional support and/or site customizations?
A few things our existing clients use their hour for:
• Styling elements with CSS
• Content Population & Image Manipulation
• Creation of basic graphics (e.g. buttons, banners, etc.)
• WordPress Consulting (pick our brains!)
• Theme & Plugin Audits
• Plugin installation and implementation
This discounted developer time is subject to review by WP Maintainer management. It cannot be used for full site re-designs, new projects or anything outside of the existing site’s domain/WordPress installation.
If you’re unsure, or want to know before signing up, please contact us.
What happens if my site is compromised or flagged as malware?
In these instances, we will forward the required information to our security partner Sucuri Security. Their team of experts will investigate, clean and/or restore your site and help you move forward.
While this is rare when combining the monitoring of Sucuri’s service with our preventative maintenance, there’s always a chance it could happen. Once resolved, we will notify you to re-submit to Google and/or other search engines for review, removing the malware notice(s).