Emergency request received

Thanks. Your incident details and triage payment authorisation are complete.

A temporary $250 AUD authorisation has been placed for emergency triage (up to first hour). We only capture funds if work proceeds after assessment. If more time is needed, we'll confirm scope and continue at $150/hr — no surprises.

Step 3: Secure access details

Share access now so diagnosis can begin immediately. Hosting access is usually fastest if WP admin is locked out. Use temporary credentials and rotate them after completion.

Primary: hosting access details

If available, include cPanel login and FTP/SFTP access details.

Secondary: WordPress admin access

https://

What happens next

  • We review your incident and secure access details.
  • If anything is missing, we request only what is needed to start diagnosis.
  • You receive a clear scope and approval point before additional remediation work begins.
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