Error Establishing a Database Connection
Corrupted wp-config.php, database server down, or exceeded connection limits. We diagnose the root cause and restore your database connection same day.
Emergency WordPress Support
Site Down?
I'll Fix It.
I'm Dylan, a Melbourne-based WordPress specialist.
Your site is losing customers right now. For $199, I'll be working on the fix within minutes.
- No fix, no charge. You only pay if I resolve your issue.
- Fast response during Australian business hours (AEST)
- 10+ years fixing hacked, broken, and crashed WordPress sites
- Your credentials are deleted after every job. NDA available.
Transparent pricing
From $199 AUD. Work starts within minutes, not hours. Many issues resolved in the first hour · $75 per additional half hour if needed
Dylan
WordPress Specialist
Checking...
"My checkout went down on a Monday morning. Dylan had it diagnosed and fixed by lunch."
Mark R.
Sydney
Response guarantee: Under 30 min (business hrs)
Dylan
WordPress Specialist · Checking...
"My checkout went down on a Monday morning. Dylan had it diagnosed and fixed by lunch." – Mark R., Sydney
Response under 30 min (business hrs)
Common WordPress Errors We Diagnose & Fix
These are the issues we see most often. If your site is showing any of these, we can help.
500 Internal Server Error
PHP fatal errors, .htaccess corruption, plugin conflicts, or memory limits exceeded. We trace the error log and resolve it.
White Screen of Death
Your site loads a blank page, usually a PHP fatal error with display_errors off. We enable safe debugging and identify the culprit plugin or theme.
"There Has Been a Critical Error"
WordPress recovery mode message. Typically caused by a plugin update conflict or PHP version incompatibility. We fix the conflict and restore normal operation.
Hacked or Malware Infected
Malicious redirects, injected spam pages, or a Google Safe Browsing warning. We remove malware, close backdoors, and reharden your WordPress installation.
WooCommerce Checkout Failure
Cart not adding items, payment gateway errors, or orders not processing. We diagnose WooCommerce configuration issues and restore your revenue stream.
How It Works
From first contact to fix — here's exactly what happens.
1
Tell me what's broken
Submit the form below with what you're seeing. You don't need to know the cause.
2
I diagnose the issue
Within 30 minutes of receiving access, I start diagnosing. The $199 covers this and the first hour of fix work.
3
I fix it
Most issues are resolved in the first hour. If more time is needed, I'll explain the scope and cost ($75/half hour) before continuing.
4
I verify and brief you
I test everything, explain what happened, and advise on prevention. 7-day warranty included — same issue returns, I fix it free.
What clients say
"My checkout went down on a Monday morning. Dylan had it diagnosed and fixed by lunch. The calm, clear communication throughout was exactly what I needed."
Mark R.
eCommerce store owner, Sydney
"Our membership site went down right before a product launch. Dylan jumped on it within 20 minutes and had everything restored. Saved us thousands in lost sales."
Sarah T.
Membership site owner, Melbourne
"I'd been locked out of my WordPress admin for two days. Other agencies quoted me 48 hours. Dylan had me back in within the hour. Absolute lifesaver."
James K.
Small business owner, Brisbane
Step 2 of 2
Authorise $199 to get an expert assigned
A temporary hold is placed on your card. No money leaves your account. Your card is only charged once work is complete.
Processed securely via Stripe. We never see or store your card number.
Frequently Asked Questions
How fast do you respond?
We acknowledge every emergency request within 30 minutes during Australian business hours (AEST). Most issues are diagnosed within the first hour of receiving access.
How does emergency pricing work?
A temporary $199 AUD authorisation covers the diagnostic and first hour of fix work. Most issues are resolved in that session. If more time is needed, we'll confirm scope first and continue at $75 per additional half hour. No surprises.
What if you can't fix my issue?
If we can't resolve or meaningfully progress your issue during the diagnostic, you don't pay. The $199 authorisation is only captured when work is completed. No fix, no charge — that's our guarantee.
What access do you need?
WordPress admin, hosting access (cPanel, Plesk, or SFTP), and Cloudflare or CDN access if enabled. These details make diagnosis significantly faster. We handle all credentials securely.
Is my data safe?
Yes. We access only what's needed to diagnose and fix the issue. All credentials are stored securely during the engagement and deleted on request. NDA available.
What if the problem comes back?
If the same issue recurs within 7 days of the fix, we'll re-diagnose and fix it at no additional charge. We stand behind our work.
Do you work on weekends or after hours?
Our standard hours are Australian business hours (AEST). For critical site-down emergencies, we do our best to respond outside hours. Submit your request any time — we'll get to it as soon as we're available.
Can you help with WooCommerce or eCommerce sites?
Absolutely. We specialise in WooCommerce alongside WordPress. Checkout failures, payment gateway issues, order processing errors — we've seen and fixed them all.
What if specialist malware forensics are needed?
For advanced malware forensics or blacklist cleanup, specialist third-party support may be required. We'll let you know during the diagnostic if this applies and recommend next steps.