WordPress Site Broken?
Tell Us What's Wrong.

That's completely normal and exactly what the diagnostic is for. Most of our clients reach out knowing only that their site is down or showing an error. You don't need to identify the problem before contacting us. Just tell us what you're seeing and we take it from there.

Emergency requests are prioritized. Once we receive your request and the access details we need, a senior specialist starts within minutes during US business hours (Eastern time). Outside business hours, we check messages regularly and respond as soon as we can. Submit your request any time.

We offer two tiers. Standard Fix is $129 USD and includes a response within 24 hours during US business hours, a full diagnosis, repair, and a written summary. Priority Fix is $249 USD and includes a response within 2 hours during US business hours, with the same full diagnosis, repair, and summary. Both tiers cover most WordPress emergencies in a single session. If the fix needs more time (for example a deep malware cleanup), we contact you first to confirm the scope and the $120 USD per hour rate before any additional work begins. Nothing extra is charged without your approval.

We usually need your WordPress login and your hosting login (the account you use to manage your website hosting). If you are not sure where to find these, we will walk you through it. We share credentials securely and all access is used solely for the repair.

Submit your request anyway. We will tell you exactly what access we need and walk you through how to find it. Most hosting providers (like GoDaddy, Bluehost, or WP Engine) make it straightforward. Not having the login ready should not delay your request.

If we can't resolve or meaningfully progress your issue, we won't charge you. The authorized amount is a hold, not a charge, and is only captured when work is completed to your satisfaction. We'll give you a clear explanation of what we found, what we tried, and our recommendation for next steps.

Yes. WordPress emergencies don't wait for Monday. We do our best to respond to critical issues outside business hours. Submit your request any time and we'll get to it as soon as we can.

Absolutely. WooCommerce issues are some of the most urgent because a broken checkout means lost sales. We handle payment failures, checkout errors, cart problems, order processing issues, and plugin conflicts that break your store.

We handle most security issues in a single session: cleaning the infection, closing the vulnerability, and securing your site. In rare cases involving deep-rooted infections or search engine blacklisting, specialist tools may be needed. We will let you know what's required and whether any additional help is recommended.