WordPress Site Broken?
We'll Fix It Today.

That's completely normal and exactly what the diagnostic is for. Most of our clients reach out knowing only that their site is down or showing an error. You don't need to identify the problem before contacting us. Just tell us what you're seeing and we take it from there.

Emergency requests are prioritised. Once we receive your request, we respond within 2 hours during UK business hours. Outside those hours, we check messages regularly and get to you as soon as we can. Submit your request any time.

£150 flat covers diagnosing the problem and the first block of repair work. Most issues are fully resolved in a single session. You also receive a written summary explaining what happened and how to prevent it. If the fix needs more time, for example a deep malware cleanup, we contact you first to confirm the scope and the £55 per half hour rate before any additional work begins. Nothing extra is charged without your approval.

No. Submitting the form is free. We review your request and confirm we can help before any money moves. Payment is only taken once we have both agreed on the work.

We usually need your WordPress login and your hosting login (the account you use to manage your website hosting). If you are not sure where to find these, we will walk you through it. We share credentials securely and all access is used solely for the repair.

Yes. We regularly work with Krystal, 20i, TsoHost, Kualo, SiteGround, Cloudways, Kinsta, WP Engine, and most other UK and international hosts. If your provider is less common, submit your request anyway. We will tell you what access we need and guide you through finding it.

We respond to UK emergency requests during UK business hours, Monday to Friday. A specialist is actively monitoring new requests during that window and can get started within the hour. You can submit a request outside that window and we will respond first thing during the next business window.

Absolutely. WooCommerce issues are some of the most urgent because a broken checkout means lost sales. We handle payment failures, checkout errors, cart problems, order processing issues, and plugin conflicts that break your store.

We handle most security issues in a single session: cleaning the infection, closing the vulnerability, and securing your site. In rare cases involving deep-rooted infections or search engine blacklisting, specialist tools may be needed. We will let you know what's required and whether any additional help is recommended.